COMMUNICATION SKILLS- BIBLIOGRAPHY
ommunication is a vital part of our daily routines.
We sit in school and listen to teachers. We
read books and magazines. We talk to friends, watch
television, and communicate over the Internet.
The workplace is no different. Experts tell us that
70–80 percent of our working time is spent in some
kind of communication. We’re reading and writing
memos, listening to our coworkers, or having one-toone
conversations with our supervisors.
Communication involves at least two people: the
sender and the receiver. In this book, we’ll look at
four types of communication between senders and
receivers: writing, speaking, listening, and conducting
meetings. Each one is important to your success
in the workplace