COMMUNICATION SKILLS- BIBLIOGRAPHY

C ommunication is a vital part of our daily routines. We sit in school and listen to teachers. We read books and magazines. We talk to friends, watch television, and communicate over the Internet. The workplace is no different. Experts tell us that 70–80 percent of our working time is spent in some kind of communication. We’re reading and writing memos, listening to our coworkers, or having one-toone conversations with our supervisors. Communication involves at least two people: the sender and the receiver. In this book, we’ll look at four types of communication between senders and receivers: writing, speaking, listening, and conducting meetings. Each one is important to your success in the workplace