1.5. Netiquette

1 1.5. Netiquette

Module 5: Nettiquette (UFGVJ)

5.1. Learning Objective

5.2. What is Netiquette and why is it important?

5.3. Guidelines for Effective Internet Communication

5.4. One self-evaluation activity

5.5. Bibliographic references

 .Two questions for the final test


5.1. Learning objective:

At the end of the module/lesson, the learners should be able to:

  • Understand proper behavior when communicating online;

  • Identify both the appropriate and inappropriate uses of communicating through the use of technology and the risks associated with inappropriate use.


5.2. What is Netiquette and why is it important?

The rules of behaviour and common sense are essential in different social contexts. The Internet is also a social space where we live virtually with a vast diversity of people and there is a need to follow a set of good practices, which combined with common sense facilitate communication and digital coexistence – The Netiquette.

Therefore, in the context of the new Internet global culture, there are common standards of etiquette, in order to prevent misunderstandings and promote engaging and meaningful collaboration. The knowledge of these conventions and practices is important to anyone who proposes to participate effectively in Internet‐based communications (Kayany, 2004).

The word "Netiquette" is derived by merging the words network and etiquette. It has been described as the conventions of politeness recognized on how to interact clearly and respectfully with others in an online environment, and in mailing lists. It is the collection of broadly accepted guidelines for appropriate online behaviour, to regulate interactions in the absence of visual and auditory cues, which often, lead to misunderstandings, as readers can easily misinterpret messages (Scheuermann & Taylor, 1997).

5.3. Guidelines for Effective Internet Communication

Today, with the evolution of technology and the profusion of social platforms, the netiquette acquires fundamental importance for the welfare of the community users in cyberspace.

Netiquette, the set of good manners and general rules of common sense, provide the use of the Internet in a more friendly, efficient and pleasant way. It is essential to understand the rules of etiquette that, when followed, help make the individual postings easy to follow, keep conversation threads focused and the overall discussion on-track. In some cases, the non-fulfilment of these rules can mean the loss of great opportunities (Connor, 2020).

The cyberspace is described as the “location” in which people interacted with each other while using the Internet. It can assume many forms, such as forums, e-mail, chat rooms, Moodle systems for educational purposes, etc., therefore, to know "where" you are in the virtual environment (in email, on a mailing list academic, in a chat room etc.), is extremely important, because the netiquette can vary according to space, the activity or interlocutor. For example, certain rules that apply to a chat informal do not apply to a discussion in the academic environment (Bussell, 2013, Shea, 1997).

Here are examples of Netiquette online rules:

1. Use a correct and cordial language.

2. Avoid spelling mistakes as much as possible: Spelling mistakes can have repercussions on the image of someone, company or brand.

3. Do not write in CAPITAL letters: It is considered aggressive and makes reading difficult. Capital letters should only be used at the beginning of sentences and proper names, for example.

4. Emoticons: Can be used to demonstrate feelings and may help to reinforce a comment but should not be used as elements of the text itself, since in some cases it is not possible to identify what the person means by that. Therefore, avoid using too many emoticons.

5. Keep education: When we talk about page management or profiles, it is important to always keep education even if the person on the other side is not.

6Favour a positive attitude: Having a negative attitude may generate negative reactions in other users. To prefer positivity only brings benefits.

7To assume a mistake and react adequately is essential: We can all make mistakes. The important thing is to assume that mistake in an intelligent and, if possible, fun way.

8When you participate in forums, respect the opinions of others: We do not agree with everyone. However, we must respect the opinion of others and above all not offend those who have a different opinion from us.

9Look for the information before asking: Make an effort to find the information you are looking for instead of asking to be informed. Today the Internet is very complete. Be proactive.

10Do not use fake profiles to make less respectful comments: The question of anonymity on the Internet is not as literal as it may seem. Despite the feeling of impunity, profiles can always be located.

11. Cite Your Sources:  If your contribution to the conversation includes the intellectual property (authored material) of others, e.g., books, newspaper, magazine, or journal articles—online or in print—they must be given proper attribution.

12. Respect Diversity: It is an ethnically rich and diverse, multi-cultural world in which we live. Use no language that is—or that could be construed to be—offensive toward others.

13. Use secure websites when possible because encryption protects data from flaws in non-secure websites.

14. Use discretion because data can easily be compromised.

15. Do not promote piracy: In any way, make available or download material subject to rights of the author without the authorization of the authors or their representatives is illegal. In addition to the legal considerations, it is a failure of netiquette to share protected content for copyright. Likewise, one should not steal the work of another person and present it like our own, and, even using quotes perfectly admissible, we must always be careful to identify the provenance.

16. Do not talk about private matters in public: Respect the right to anonymity. Anonymity is a right that must be respected, but only in certain situations, and with associated risks. There are cases where anonymity is required (Goldberg, 2014, Duarte, 2016)).

The usefulness of Netiquette rules as a tool in guiding online behaviour and the application of such codes will be strengthened as internet users become more familiar with the content and intentions of those codes. Netiquette has, therefore, as its main mission, to ensure that there are no deviations of conduct in cyberspace, thus intending to ensure that at all times and regardless of the technology used, the respect and freedom of each is taken into account (Arouri & Hamaidi, 2017).

5.4. One self-evaluation activity

Relate the terms: (4 or 5 terms per module). Place each term along with the correct definition; the design program will automatically mix the definitions.

First concept -Netiquette

First definition- constitutes the rules of the behavior of users on a network that helps keep conversation threads focused and the overall discussion on-track.

Second concept- Respect Diversity: 

Second definitionIt is an ethnically rich and diverse, multi-cultural world in which we live. Use no language that is—or that could be construed to be—offensive toward others.

Third concept - Cyberspace

Third definition - describes the “location” in which people interacted with each other while using the Internet. 

Fourth concept- Emoticons:

Fourth definition- are used to demonstrate feelings and may help to reinforce a comment but should not be used as elements of the text itself, since in some cases it is not possible to identify what the person means by that.


Activity: True or false

  1. To know "where" you are is not relevant to communicate in the virtual environment. False

  2. Writing in capital letters is considered aggressive and makes reading difficult.

True

  1. Netiquette is common-sense rules.

False

5.5. Bibliographic references

Arouri, Y. M., Hamaidi, D.A. (2017). Undergraduate Students’ Perspectives of the Extent of Practicing Netiquettes in a Jordanian Southern University ‒ Vol. 12, No. 3. Available on: Undergraduate Students’ Perspectives of the Extent of Practicing Netiquettes in a Jordanian Southern University | Arouri | International Journal of Emerging Technologies in Learning (iJET) (online-journals.org).

Bussell, Jennifer. (2013). Cyberspace. Encyclopedia Britannica March 12, 2013. Available on: https://www.britannica.com/topic/cyberspace.

Connor, Peter. (2020). Netiquette: Ground Rules For Online Discussions. Available on: Netiquette: Ground Rules for Online Discussions – TILT – Colorado State University (colostate.edu).

Duarte. Sandra. (2016). Netiqueta. Available on: Netiqueta (slideshare.net).

Goldberg, Chana. (2014). 15 Rules of Netiquette for Online Discussion Boards. Available on: 15 Rules of Netiquette for Online Discussion Boards [INFOGRAPHIC] - Online Education Blog of Touro College.

Kozík, T., Slivová, J. (2014). Netiquette in Electronic Communication. Available on: Netiquette in Electronic Communication | Kozík | International Journal of Engineering Pedagogy (iJEP) (online-journals.org).

M. Kayany, Joseph. (2004). Internet Etiquette (Netiquette). Available on:  Internet Etiquette (Netiquette) - Kayany - 2004 - Major Reference Works - Wiley Online Library

Scheuermann, Larry, Taylor Gary. (1997). Netiquette. Available on: Netiquette | Emerald Insight.

Shea, Virginia. (1997). Netiquette. Albion Books San Francisco. Available on: Netiquette, by Virginia Shea, page 37 (albion.com).

Ward, Pia. The importance of practising good ‘netiquette’. Available on: The importance of practising good ‘netiquette’ | Reputation Management Blog (reputation-inc.com).